At RealEdge, we are committed to providing structured property investment insights to help users navigate real estate opportunities. This policy outlines our terms for cancellations and refunds related to our services.
By engaging with our website and services, you agree to the conditions stated in this policy.
1. General Policy
Since our services provide property investment insights and educational content, they are non-refundable once accessed. However, we understand that unforeseen circumstances may arise, and we offer flexible options where applicable.
📌 Refund Policy Overview:
✔ Consultation & Market Insights – Non-refundable once delivered.
✔ Digital Reports & Analysis – Refunds are not available after the report is accessed.
✔ Live Webinars & Events – Refund requests must be made at least 24 hours before the scheduled session.
✔ Technical Issues – If a user is unable to access paid content due to technical difficulties, we will assist with troubleshooting or provide alternative access.
💡 If you have concerns about your purchase, contact our team for assistance.
2. Cancellation Policy
If you need to cancel a scheduled consultation, market analysis request, or webinar participation, please notify us as soon as possible.
📌 Cancellation Guidelines:
Cancellations made 24+ hours before a live event may be eligible for credit toward a future session.
Cancellations within 24 hours of an event or service are non-refundable.
Failure to attend (no-show) is considered a completed service and is non-refundable.
💡 To request a cancellation, email us at: [email protected]
3. Refund Eligibility
Refunds will only be considered under specific circumstances:
✔ Duplicate Payment – If you were charged twice for the same service.
✔ Service Cancellation by RealEdge – If we cancel a scheduled webinar or consultation.
✔ Technical Access Issues – If our service is unavailable due to a system failure on our end.
📌 All refund requests must be submitted within 7 days of the purchase date.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, follow these steps:
1️⃣ Send an email to [email protected] with the subject: Refund Request – [Your Name].
2️⃣ Include the following details:
Full Name
Email Address
Service Purchased & Date
Reason for Refund or Cancellation Request
3️⃣ Our team will review your request and respond within 5 business days.
📌 If approved, refunds will be processed using the original payment method. Processing times may vary.
5. Non-Refundable Situations
Refunds are not available in the following cases:
❌ Completed Consultations or Reports – Once insights have been shared, they are non-refundable.
❌ Failure to Cancel in Time – If a user does not cancel within the required timeframe.
❌ Dissatisfaction Based on Expectations – While we strive to provide quality insights, property investment decisions remain the responsibility of the user.
💡 If you have concerns, contact us for alternative solutions.
6. Changes to This Policy
We may update this Return and Refund Policy to reflect service updates or legal requirements. Any changes will be posted on this page.
📌 Users are encouraged to review this policy periodically.
7. Contact Us
For refund and cancellation inquiries, please reach out to us at:
📍 Address: 13 Zenith Way, Matroosfontein, Cape Town, 7490, South Africa
📞 Phone: +27 837 776 424
📧 Email: [email protected]
🔹 We are here to assist you. Thank you for choosing RealEdge.
